Business IT

Samsung re-recalls Galaxy Note7

By Stephen Withers on Oct 13, 2016 5:21AM
Samsung re-recalls Galaxy Note7

Editor's Picks

Don't miss Australia’s premiere IoT Conference on 9th June

5 essential digital transformation ideas

Top 5 Benefits of Managed IT Services

Venom BlackBook Zero 15 Phantom

Things have gone from bad to worse for Samsung.

In early September Samsung recalled its Galaxy Note7 smartphone due to a battery overheating problem that led to some catching fire  .

Some three weeks later the company started shipping replacement phones to its customers  , and expected the troubled phablet to go back on sale at the beginning of October.

But following reports that the problem had persisted, Samsung this week stopped production of the Note7.

Samsung Australia has now extended its voluntary recall to include all Note7 smartphones sold here, whether they were from the original or replacement production runs.

Newsletter Signup

Get the latest business tech news, reviews and guides delivered to your inbox.

I have read and accept the privacy policy and terms and conditions and by submitting my email address I agree to receive the Business IT newsletter and receive special offers on behalf of Business IT, nextmedia and its valued partners. We will not share your details with third parties.

The company said: “Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement Galaxy Note7 device, should power down their phone and contact their original place of purchase.

“Samsung Australia is working with its operator and retail partners to ensure all customers can receive an exchange – including a Galaxy S7 or S7 Edge – or full refund for their Galaxy Note7.

“Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.”

Owners should return their phones to the place of purchase of their device, call Samsung Customer Service on 1300 362 603, or go to Samsung’s website for more details.

Even if Samsung gets to the bottom of the problem and is able to manufacture the Note7 without this problem, it is possible that the reputation of the model has been so badly damaged that it never goes back into production.

Copyright © BIT (Business IT). All rights reserved.
Tags:
hardware recall samsung smartphone smartphones
By Stephen Withers
Oct 13 2016
5:21AM
0 Comments

Related Articles

  • Withings BPM Core review
  • What is a powerbank and what can it do for you?
  • Rise of the Chromebooks continues: IDC, Canalys
  • Don't miss Australia’s premiere IoT Conference on 9th June
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

Don't miss Australia’s premiere IoT Conference on 9th June

Don't miss Australia’s premiere IoT Conference on 9th June

5 essential digital transformation ideas

5 essential digital transformation ideas

Digital dystopia: your reputation is on the line

Digital dystopia: your reputation is on the line

Home Security: D-Link Wi-Fi cameras reviewed (DCS-6500LH and DCS-6100LH)

Home Security: D-Link Wi-Fi cameras reviewed (DCS-6500LH and DCS-6100LH)

Poll

What would you like to see more of on BiT?
News
Reviews
Features
How To's
Lollies
Photo Galleries
Videos
Opinion
View poll archive
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.