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Customer communications in the time of Covid
Three lessons Aussie businesses should take from the pandemic.
Jan 24 2022, 9:28AM
How to manage payment risks and fraud in 2022
Covid-19 has forever changed the way consumers shop, creating a strong desire for digital payments and the rapid shift towards ecommerce.
Jan 17 2022, 12:41PM
Getting your Semiconductors for Christmas
2021 was the year when supply chain disruption went beyond impacting businesses to impacting the average Australian.
Dec 16 2021, 11:13AM
Tech trends that will shake up commerce in 2022
Few sectors have arguably experienced as large a shift in consumer behaviour as retail has in the last two years.
Dec 13 2021, 4:31PM
How shopping has changed for Christmas 2021
Consumer shopping behaviours have undergone substantial, long-lasting change since 2019.
Dec 10 2021, 1:27PM
Why retailers need to play favourites this Christmas
Remember when our grocery store shelves were bare due to COVID-19 supply chain disruptions?
Dec 10 2021, 9:46AM
Five staffing tips ahead of the Christmas season
The holiday season is upon us.
Dec 10 2021, 9:16AM
Three ways to cultivate loyal customers through social media
Building human connection has always been at the heart of great customer experience (CX).
Dec 9 2021, 10:17AM
Technology predictions for 2022 and beyond
What are Australia's IT leaders expecting?
Nov 30 2021, 11:27AM
Return policies and systems are pivotal to ongoing online success
With many parts of the country starting to open back up, people are stepping away from their computers and devices to venture outdoors to restaurants and shopping centres.
Nov 29 2021, 3:04PM
How to turn one time customers into loyal fans
The leaky bucket effect.
Nov 26 2021, 2:24PM
Digital marketplaces: How putting yourself at the heart of a partner eco-system can boost your brand and bottom line
Harnessing the power of digital technology can help you create a powerful and profitable network that sends your sales soaring.
Nov 22 2021, 9:09AM
Why businesses should accept cryptocurrency payments
Lyndall Spooner calls on Australian business sector to adopt crypto to meet customer experience expectations.
Nov 16 2021, 3:00PM
Embracing customer complaints: How to be a customer service leader
Customer complaints are a part of business, but recently, we’ve seen an increase in customer complaints.
Nov 12 2021, 12:18PM
Why chatbots still suck in 2021
Automated customer engagement solutions are not getting much love from consumers because many of them are simply poorly designed.
Nov 12 2021, 12:05PM
Why businesses cannot rest on their laurels when it comes to digital trust
The pandemic pushed millions of Australians to transition to saving, transacting, and managing their finances and lifestyle digitally.
Oct 29 2021, 3:39PM
The ROI of email and why it matters
Email has long been an essential weapon in the marketer’s arsenal and many businesses have increased their reliance on the channel during the pandemic.
Oct 29 2021, 2:02PM
Lockdown’s days are numbered, but the online shopping revolution is permanent
It goes without saying that COVID-19 has completely altered the way we shop.
Oct 29 2021, 1:42PM
Integration is key to managing the food delivery culture boom
The COVID pandemic and consequent moves in and out of lockdown have fundamentally changed life as we know it – particularly when it comes to how people eat and drink.
Oct 29 2021, 12:16PM
4 steps to improve supply chain resilience
The supply chain disruptions caused by COVID-19 have led Australian businesses to react, rethink and refocus their priorities in new and innovative ways.
Oct 27 2021, 3:35PM
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