ecommerce

Pivot or Perish: Developing a Winning Strategy in the Digital-first World

Pivot or Perish: Developing a Winning Strategy in the Digital-first World

In Gartner’s 2020 CIO survey, 54% of CIOs in Australia and New Zealand revealed an upswing in funding for digital innovation following the pandemic and mandatory isolation.
Oct 25 2021, 1:22PM
The opportunity to reimagine retail, as consumers shop differently

The opportunity to reimagine retail, as consumers shop differently

As states across the country gear up to prepare for life post-lockdown, it is critical for businesses in commerce to reimagine the possibilities of retail in order to bounce back from disruptions the industry experienced over the past months.
Oct 8 2021, 5:32PM
The need for speed and adaptability calls for a retail nervous system

The need for speed and adaptability calls for a retail nervous system

Economies of scale have given rise to larger and larger retail organizations.
Sep 20 2021, 4:13PM
How to deliver digital excellence for the personalised experiences consumers now crave

How to deliver digital excellence for the personalised experiences consumers now crave

In an ever-evolving digital world, consumers’ expectations of customer experience have never been higher.
Sep 14 2021, 12:42PM
Rising customer expectations must be embraced, not feared

Rising customer expectations must be embraced, not feared

The pandemic’s impact has been well-documented with many things having changed for good.
Aug 31 2021, 10:01AM
Aussies expect businesses to ‘Take the Rap for the App’

Aussies expect businesses to ‘Take the Rap for the App’

Over the last 18 months, and indeed during the current lockdowns, Aussies have turned to applications to give them a sense of normality or ‘business as usual’.
Aug 27 2021, 3:01PM
Aussie consumers thinking twice about the people impacted by their supermarket purchases

Aussie consumers thinking twice about the people impacted by their supermarket purchases

Over the last 18 months, as well as our health and wellbeing, it’s also the economy and Australian business that’s taken a hit.
Aug 25 2021, 10:57AM
Delivering great customer experiences with real-time decisioning

Delivering great customer experiences with real-time decisioning

2020 was a year of unprecedented change for businesses across the globe, including Australia.
Jul 20 2021, 1:52PM
The entrepreneurial economy is fast-evolving in Australia – Have you joined yet?

The entrepreneurial economy is fast-evolving in Australia – Have you joined yet?

The pandemic has seen businesses across all industries have to think on their feet.
Jul 16 2021, 4:12PM
The payment trends that are reshaping retail in 2021

The payment trends that are reshaping retail in 2021

The coronavirus pandemic forced brands to transform their businesses in multiple ways that are set to stay.
Jul 16 2021, 3:12PM
As lockdowns bring more shoppers online, traffic data can help bring them to you

As lockdowns bring more shoppers online, traffic data can help bring them to you

There is no question that the past year and a half has been a period of exponential growth for online retailers.
Jul 6 2021, 10:07AM
How to stay ahead of the digital curve and thrive in a post-COVID world

How to stay ahead of the digital curve and thrive in a post-COVID world

How we work, live and play have changed in ways unimaginable since the pandemic took place over a year ago and this, too, applied to how businesses of all sizes operate.
May 17 2021, 3:22PM
Building an eco-system that delivers significant economic impact for Australia

Building an eco-system that delivers significant economic impact for Australia

The opportunities afforded by digital technologies are not limited to technology-enabled companies and start-ups. They can have a positive ripple effect on the overall economy.
May 13 2021, 11:33AM
The importance of accurately identifying your customers

The importance of accurately identifying your customers

With an increasing proportion of business now being conducted digitally, having the ability to securely and reliably identify customers has never been more important.
Apr 16 2021, 5:19PM
Why cutting your customer experience spend could sabotage your recovery

Why cutting your customer experience spend could sabotage your recovery

Although times are tough, companies with an eye to the future are amping up their investment in solutions that can help them create rich, personalised interactions with customers.
Jan 27 2021, 10:38AM
2021: The year of cloud, customer experience and open source

2021: The year of cloud, customer experience and open source

2020 was the year that proved that CIOs and CTOs deserved a more prominent seat at the boardroom table.
Jan 27 2021, 9:10AM
5 ways to create a great online sales experience

5 ways to create a great online sales experience

Tips to drive you to invest where it counts: creating a friction-free sales experience
Jan 12 2021, 10:44AM
How chatbots are making us rethink customer experience

How chatbots are making us rethink customer experience

Hyper-personalised content, services core to digital experiences.
Jan 11 2021, 12:40PM
Kogan board seat contested by activist investor

Kogan board seat contested by activist investor

Stephen Mayne protested recent issuance of shares to execs.
Oct 19 2020, 10:46AM
August a huge month for eCommerce: AusPost

August a huge month for eCommerce: AusPost

Latest online ordering trends from parcel handler's report series.
Sep 25 2020, 4:30PM

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