ecommerce

Customer communications in the time of Covid

Customer communications in the time of Covid

Three lessons Aussie businesses should take from the pandemic.
Jan 24 2022, 9:28AM
How to manage payment risks and fraud in 2022

How to manage payment risks and fraud in 2022

Covid-19 has forever changed the way consumers shop, creating a strong desire for digital payments and the rapid shift towards ecommerce.
Jan 17 2022, 12:41PM
Climate change is a collective responsibility - and supply chain management must be core to the solution

Climate change is a collective responsibility - and supply chain management must be core to the solution

Since 1910, Australia’s climate has warmed by just over one degree Celsius, leading to an increase in the frequency of extreme weather events.
Dec 16 2021, 11:37AM
Getting your Semiconductors for Christmas

Getting your Semiconductors for Christmas

2021 was the year when supply chain disruption went beyond impacting businesses to impacting the average Australian.
Dec 16 2021, 11:13AM
Tech trends that will shake up commerce in 2022

Tech trends that will shake up commerce in 2022

Few sectors have arguably experienced as large a shift in consumer behaviour as retail has in the last two years.
Dec 13 2021, 4:31PM
How shopping has changed for Christmas 2021

How shopping has changed for Christmas 2021

Consumer shopping behaviours have undergone substantial, long-lasting change since 2019.
Dec 10 2021, 1:27PM
Why retailers need to play favourites this Christmas

Why retailers need to play favourites this Christmas

Remember when our grocery store shelves were bare due to COVID-19 supply chain disruptions?
Dec 10 2021, 9:46AM
3 reasons why small business will emerge from the pandemic stronger than ever

3 reasons why small business will emerge from the pandemic stronger than ever

Small businesses have had a lot to deal with during the past couple of years.
Dec 10 2021, 9:23AM
Five staffing tips ahead of the Christmas season

Five staffing tips ahead of the Christmas season

The holiday season is upon us.
Dec 10 2021, 9:16AM
Three ways to cultivate loyal customers through social media

Three ways to cultivate loyal customers through social media

Building human connection has always been at the heart of great customer experience (CX).
Dec 9 2021, 10:17AM
Technology predictions for 2022 and beyond

Technology predictions for 2022 and beyond

What are Australia's IT leaders expecting?
Nov 30 2021, 11:27AM
Return policies and systems are pivotal to ongoing online success

Return policies and systems are pivotal to ongoing online success

With many parts of the country starting to open back up, people are stepping away from their computers and devices to venture outdoors to restaurants and shopping centres. 
Nov 29 2021, 3:04PM
How to turn one time customers into loyal fans

How to turn one time customers into loyal fans

The leaky bucket effect.
Nov 26 2021, 2:24PM
Digital marketplaces: How putting yourself at the heart of a partner eco-system can boost your brand and bottom line

Digital marketplaces: How putting yourself at the heart of a partner eco-system can boost your brand and bottom line

Harnessing the power of digital technology can help you create a powerful and profitable network that sends your sales soaring.
Nov 22 2021, 9:09AM
Why businesses should accept cryptocurrency payments

Why businesses should accept cryptocurrency payments

Lyndall Spooner calls on Australian business sector to adopt crypto to meet customer experience expectations.
Nov 16 2021, 3:00PM
Embracing customer complaints: How to be a customer service leader

Embracing customer complaints: How to be a customer service leader

Customer complaints are a part of business, but recently, we’ve seen an increase in customer complaints.
Nov 12 2021, 12:18PM
Why chatbots still suck in 2021

Why chatbots still suck in 2021

Automated customer engagement solutions are not getting much love from consumers because many of them are simply poorly designed.
Nov 12 2021, 12:05PM
5 customer experience fails and how to avoid them

5 customer experience fails and how to avoid them

Sidestepping these common pitfalls will help you ensure your company’s customer experience is memorable, for all the right reasons.
Nov 12 2021, 10:12AM
Why businesses cannot rest on their laurels when it comes to digital trust

Why businesses cannot rest on their laurels when it comes to digital trust

The pandemic pushed millions of Australians to transition to saving, transacting, and managing their finances and lifestyle digitally.
Oct 29 2021, 3:39PM
The ROI of email and why it matters

The ROI of email and why it matters

Email has long been an essential weapon in the marketer’s arsenal and many businesses have increased their reliance on the channel during the pandemic.
Oct 29 2021, 2:02PM

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