cx

Rising customer expectations must be embraced, not feared

Rising customer expectations must be embraced, not feared

The pandemic’s impact has been well-documented with many things having changed for good.
Aug 31 2021, 10:01AM
Better customer service starts with employee experience

Better customer service starts with employee experience

Almost half of Australia is back in lockdown and when people are uncertain, they pick up the phone.
Aug 11 2021, 10:20AM
3 strategic investments financial institutions can make to deliver a superior customer experience (CX)

3 strategic investments financial institutions can make to deliver a superior customer experience (CX)

Digital transformation is a journey undoubtedly accelerated by the pandemic.
Aug 6 2021, 4:17PM
Delivering great customer experiences with real-time decisioning

Delivering great customer experiences with real-time decisioning

2020 was a year of unprecedented change for businesses across the globe, including Australia.
Jul 20 2021, 1:52PM
Customer journeys and the transformative power of conversational AI

Customer journeys and the transformative power of conversational AI

The recent Australian Federal budget allocated $124.2 million to building Australia’s AI capabilities.
Jul 15 2021, 1:14PM
Five benefits of investing in workplace tech

Five benefits of investing in workplace tech

Workplace technology has become the standard across many businesses today.
Jul 15 2021, 12:41PM
Top tips on how to merge customer and employee experience

Top tips on how to merge customer and employee experience

While customer experience certainly isn’t a new concept, what is new is the link between customer (CX) and employee experience (EX)?
Jul 6 2021, 12:42PM
How to make mobile apps that don't suck

How to make mobile apps that don't suck

Drive more adoption by addressing offline and real-time sync issues.
Jun 11 2021, 6:18PM
Arming your business with the support they need to drive growth

Arming your business with the support they need to drive growth

If the events of 2020 taught businesses anything, it’s the value of a delighted, loyal customer.
Jun 4 2021, 2:54PM
Global Accessibility Awareness Day: How businesses can communicate with the disability community as a valued customer group

Global Accessibility Awareness Day: How businesses can communicate with the disability community as a valued customer group

Today is Global Accessibility Awareness Day, which marks a fitting time for businesses to take a look at what they can be doing to help the disability community.
May 20 2021, 10:21AM
How to stay ahead of the digital curve and thrive in a post-COVID world

How to stay ahead of the digital curve and thrive in a post-COVID world

How we work, live and play have changed in ways unimaginable since the pandemic took place over a year ago and this, too, applied to how businesses of all sizes operate.
May 17 2021, 3:22PM
Red Bull and Honda partner to use Oracle data analytics in Formula 1

Red Bull and Honda partner to use Oracle data analytics in Formula 1

Formula 1 team chooses Oracle Cloud Infrastructure as official cloud platform with initial projects focused on car performance, machine learning and analytics.
Mar 26 2021, 12:04PM
The new form of customer engagement and how businesses can implement it

The new form of customer engagement and how businesses can implement it

The pandemic caused innumerable changes to the world around us...
Mar 22 2021, 9:58AM
Customer experience in 2021: The future of CX

Customer experience in 2021: The future of CX

The past year has seen an exponential growth in the use of digital channels.
Mar 1 2021, 10:01AM
Five trends driving customer experience maturity

Five trends driving customer experience maturity

With the accelerated shift to digital, customer expectations have never been higher and organisations are under pressure to adapt and respond.
Feb 1 2021, 9:11AM
Why cutting your customer experience spend could sabotage your recovery

Why cutting your customer experience spend could sabotage your recovery

Although times are tough, companies with an eye to the future are amping up their investment in solutions that can help them create rich, personalised interactions with customers.
Jan 27 2021, 10:38AM
5 Common digital consumer experience (CX) mistakes that businesses should avoid

5 Common digital consumer experience (CX) mistakes that businesses should avoid

Consumers are overshadowing the power of businesses more than at any other time.
Nov 19 2020, 3:06PM
Don't have a server room? Get a server box

Don't have a server room? Get a server box

Here's a handy idea for a tiny office without much space - a server cabinet that looks like regular office furniture.
Dec 7 2012, 12:37PM

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