cx

Customer communications in the time of Covid

Customer communications in the time of Covid

Three lessons Aussie businesses should take from the pandemic.
Jan 24 2022, 9:28AM
2022 tech stack resolutions: Put your CRM first

2022 tech stack resolutions: Put your CRM first

With the end of the year looming, business executives aren’t just writing their December to-do lists, but are planning their checklists for the New Year, too.
Dec 10 2021, 10:24AM
Three ways to cultivate loyal customers through social media

Three ways to cultivate loyal customers through social media

Building human connection has always been at the heart of great customer experience (CX).
Dec 9 2021, 10:17AM
How to turn one time customers into loyal fans

How to turn one time customers into loyal fans

The leaky bucket effect.
Nov 26 2021, 2:24PM
Why businesses should accept cryptocurrency payments

Why businesses should accept cryptocurrency payments

Lyndall Spooner calls on Australian business sector to adopt crypto to meet customer experience expectations.
Nov 16 2021, 3:00PM
Embracing customer complaints: How to be a customer service leader

Embracing customer complaints: How to be a customer service leader

Customer complaints are a part of business, but recently, we’ve seen an increase in customer complaints.
Nov 12 2021, 12:18PM
Why chatbots still suck in 2021

Why chatbots still suck in 2021

Automated customer engagement solutions are not getting much love from consumers because many of them are simply poorly designed.
Nov 12 2021, 12:05PM
5 reasons why insurance businesses need to adopt a cloud-based claims platform in 2022

5 reasons why insurance businesses need to adopt a cloud-based claims platform in 2022

There is no doubt technology has reimaged the way many industries operate.
Nov 12 2021, 11:52AM
5 customer experience fails and how to avoid them

5 customer experience fails and how to avoid them

Sidestepping these common pitfalls will help you ensure your company’s customer experience is memorable, for all the right reasons.
Nov 12 2021, 10:12AM
The ROI of email and why it matters

The ROI of email and why it matters

Email has long been an essential weapon in the marketer’s arsenal and many businesses have increased their reliance on the channel during the pandemic.
Oct 29 2021, 2:02PM
Pivot or Perish: Developing a Winning Strategy in the Digital-first World

Pivot or Perish: Developing a Winning Strategy in the Digital-first World

In Gartner’s 2020 CIO survey, 54% of CIOs in Australia and New Zealand revealed an upswing in funding for digital innovation following the pandemic and mandatory isolation.
Oct 25 2021, 1:22PM
Rising customer expectations must be embraced, not feared

Rising customer expectations must be embraced, not feared

The pandemic’s impact has been well-documented with many things having changed for good.
Aug 31 2021, 10:01AM
Better customer service starts with employee experience

Better customer service starts with employee experience

Almost half of Australia is back in lockdown and when people are uncertain, they pick up the phone.
Aug 11 2021, 10:20AM
3 strategic investments financial institutions can make to deliver a superior customer experience (CX)

3 strategic investments financial institutions can make to deliver a superior customer experience (CX)

Digital transformation is a journey undoubtedly accelerated by the pandemic.
Aug 6 2021, 4:17PM
Delivering great customer experiences with real-time decisioning

Delivering great customer experiences with real-time decisioning

2020 was a year of unprecedented change for businesses across the globe, including Australia.
Jul 20 2021, 1:52PM
Customer journeys and the transformative power of conversational AI

Customer journeys and the transformative power of conversational AI

The recent Australian Federal budget allocated $124.2 million to building Australia’s AI capabilities.
Jul 15 2021, 1:14PM
Five benefits of investing in workplace tech

Five benefits of investing in workplace tech

Workplace technology has become the standard across many businesses today.
Jul 15 2021, 12:41PM
Top tips on how to merge customer and employee experience

Top tips on how to merge customer and employee experience

While customer experience certainly isn’t a new concept, what is new is the link between customer (CX) and employee experience (EX)?
Jul 6 2021, 12:42PM
How to make mobile apps that don't suck

How to make mobile apps that don't suck

Drive more adoption by addressing offline and real-time sync issues.
Jun 11 2021, 6:18PM
Arming your business with the support they need to drive growth

Arming your business with the support they need to drive growth

If the events of 2020 taught businesses anything, it’s the value of a delighted, loyal customer.
Jun 4 2021, 2:54PM

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