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2022 tech stack resolutions: Put your CRM first
With the end of the year looming, business executives aren’t just writing their December to-do lists, but are planning their checklists for the New Year, too.
Dec 10 2021, 10:24AM
Three ways to cultivate loyal customers through social media
Building human connection has always been at the heart of great customer experience (CX).
Dec 9 2021, 10:17AM
How to turn one time customers into loyal fans
The leaky bucket effect.
Nov 26 2021, 2:24PM
Embracing customer complaints: How to be a customer service leader
Customer complaints are a part of business, but recently, we’ve seen an increase in customer complaints.
Nov 12 2021, 12:18PM
Why chatbots still suck in 2021
Automated customer engagement solutions are not getting much love from consumers because many of them are simply poorly designed.
Nov 12 2021, 12:05PM
5 reasons why insurance businesses need to adopt a cloud-based claims platform in 2022
There is no doubt technology has reimaged the way many industries operate.
Nov 12 2021, 11:52AM
5 customer experience fails and how to avoid them
Sidestepping these common pitfalls will help you ensure your company’s customer experience is memorable, for all the right reasons.
Nov 12 2021, 10:12AM
How to deliver digital excellence for the personalised experiences consumers now crave
In an ever-evolving digital world, consumers’ expectations of customer experience have never been higher.
Sep 14 2021, 12:42PM
Rising customer expectations must be embraced, not feared
The pandemic’s impact has been well-documented with many things having changed for good.
Aug 31 2021, 10:01AM
Better customer service starts with employee experience
Almost half of Australia is back in lockdown and when people are uncertain, they pick up the phone.
Aug 11 2021, 10:20AM
3 strategic investments financial institutions can make to deliver a superior customer experience (CX)
Digital transformation is a journey undoubtedly accelerated by the pandemic.
Aug 6 2021, 4:17PM
Delivering great customer experiences with real-time decisioning
2020 was a year of unprecedented change for businesses across the globe, including Australia.
Jul 20 2021, 1:52PM
Five benefits of investing in workplace tech
Workplace technology has become the standard across many businesses today.
Jul 15 2021, 12:41PM
Top tips on how to merge customer and employee experience
While customer experience certainly isn’t a new concept, what is new is the link between customer (CX) and employee experience (EX)?
Jul 6 2021, 12:42PM
The new form of customer engagement and how businesses can implement it
The pandemic caused innumerable changes to the world around us...
Mar 22 2021, 9:58AM
Five trends driving customer experience maturity
With the accelerated shift to digital, customer expectations have never been higher and organisations are under pressure to adapt and respond.
Feb 1 2021, 9:11AM
Why cutting your customer experience spend could sabotage your recovery
Although times are tough, companies with an eye to the future are amping up their investment in solutions that can help them create rich, personalised interactions with customers.
Jan 27 2021, 10:38AM
5 ways to create a great online sales experience
Tips to drive you to invest where it counts: creating a friction-free sales experience
Jan 12 2021, 10:44AM
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Entries open for the 2022 iTnews Benchmark Awards
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