contact centre

Top tips for a healthy hybrid working environment

Top tips for a healthy hybrid working environment

Putting good practices and processes in place can make hybrid working arrangements a win-win for employers and employees alike.
Aug 30 2021, 4:05PM
How to manage contact centre agent performance in an omni-channel world

How to manage contact centre agent performance in an omni-channel world

Embracing digital channels means more opportunities for your team to get it right – and wrong.
Aug 20 2021, 2:12PM
Customer journeys and the transformative power of conversational AI

Customer journeys and the transformative power of conversational AI

The recent Australian Federal budget allocated $124.2 million to building Australia’s AI capabilities.
Jul 15 2021, 1:14PM
Why optimising your contact centre should be a priority in FY2022

Why optimising your contact centre should be a priority in FY2022

It’s a new financial year – a great time to upgrade or enhance the operation that sits at the heart of your business.
Jun 22 2021, 2:42PM
The benefits of a flexible contact centre

The benefits of a flexible contact centre

If the COVID-19 pandemic has taught Australian businesses anything, it’s the importance of flexibility.
Mar 26 2021, 1:46PM
How optimising your contact centre will help your business make the most of Australia’s recovery

How optimising your contact centre will help your business make the most of Australia’s recovery

Having a modern, scalable contact centre platform in place will allow you to connect with customers and capitalise on emerging opportunities in Australia’s post-pandemic economy.
Mar 26 2021, 1:36PM
How establishing a remote contact centre could benefit your SME in 2021 and beyond

How establishing a remote contact centre could benefit your SME in 2021 and beyond

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
Feb 22 2021, 10:39AM
Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Feb 1 2021, 9:59AM

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