Xero suffers outage amid pre-Christmas rush

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Xero suffers outage amid pre-Christmas rush

Customers rushing to close their books before Christmas fumed on social media about the outage.

Welcome to your nightmare: It’s the third-last business day before Christmas, you’re hard at work making sure your books are in good order before Australia goes to the beach for a month when all of a sudden your SaaS accounting service goes down.

That messy scenario became all too real this morning, when Xero suffered an outage.

Xero users told our sister site CRN that it lasted about two hours, during which time they could not access the service.

Users therefore did the very modern thing of hitting social media to complain.

 

The company itself, on its status page, says that it became aware that “Users are unable to log into Xero” as of 11:34 New Zealand Daylight Time. At 12:03 NZDT the company reported “Our Product Team have identified the cause, and are working to restore your ability to access Xero as soon as possible.”

At 12:32 NZDT the company declared the situation was sorted.

“Our Product Team have resolved the issue that was preventing users from logging into Xero,” said the final note in the incident report. “Please let us know if you still have any issues accessing Xero, and we’ll investigate further.”

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