The Australian Parliament wants to hear small business's NBN experiences

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The Australian Parliament wants to hear small business's NBN experiences

Here's an opportunity to share your experience with an Australian Parliamentary committee inquiry into the NBN.

If you run a small business and have something to say about the NBN, then now’s your chance to be heard by an Australian Parliamentary committee.

Between now and 17 January 2020, the Australian Parliament’s Joint Standing Committee on the National Broadband Network is accepting submissions to an inquiry into the rollout of the NBN and the performance of NBN Co – as the Australian Competition and Consumer Commission informed its small business information network email subscribers today.

The "Inquiry into the business case for the NBN and the experiences of small businesses" will consider the experiences of small and medium businesses in relation to the utilisation, accessibility, customer service and affordability of the NBN.

It will also consider:

  • the economics of the NBN, including key operational and financial performance forecasts in the Corporate Plan 2020-23;
  • current pricing structures, including wholesale pricing, affordability and take-up, particularly as they relate to low-income and rural and regional customers;
  • network coverage issues; including reporting of outages planned and unplanned
  • the delivery of the business segment strategy, including to enterprise and government customers, and small to medium businesses;
  • compliance with the NBN Statement of Expectations and adequacy of that Statement; and
  • any other related matters.

The committee invites individuals and organisations to submit their “opinions and proposals” in writing.

Keep in mind that submissions must stick to the inquiry terms of reference. The Parliament of Australia web site explains how to make a submission and upload a submission.

The number of fault and connection complaints about Internet services delivered over the NBN fell from 5,006 in the last quarter of the 2018-19 financial year, to 4,621 in the first quarter of 2019-20, according to the Telecommunications Industry Ombudsman. The number of fault and connection complaints about landline services delivered over the NBN also fell slightly.

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