Slack improves integration with other apps

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Slack improves integration with other apps

Users of the chat app can save even more time when using it with other apps.

One of the features of Slack that sets it apart from other chat apps is the way it integrates with other products. According to the company, 94 percent of paid Slack teams actively use apps and integrations to help them get work done.

Slack has now introduced a feature called Actions that allows developers to create even deeper integrations.

Actions work somewhat like the contextual menus in desktop operating systems in that the list of choices they present to the user depends on the software that's installed.

For example, Actions can help turn Slack messages into tasks (in the Asana project management system or the HubSpot CRM system, for example), attach messages to tickets (e.g. in Atlassian's Jira software project management system), save information for subsequent review, or open a dialog in another application.

Atlassian's BitBucket version control system and the Zendesk customer service and support software are the other products that will support Actions from the outset.

Actions will be visible on the expanded view of every Slack message. Actions are only displayed if the corresponding application is installed in the user's workspace, and the menu list is sorted according to how often and how recently the user has taken advantage of each Action.

In related news, Slack has announced two other new features for developers.

Workspace Apps provides a new way to build Slack apps. Among other benefits, it provides a simple way to roll out an app across an entire organisation.

Slack's Block Kit is a framework providing user interface "blocks" that can be stacked to create what the company calls "rich app experiences".

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