NBN Co has improved the level of detail provided by the 'check your address' function on its web site.
The company’s address checker now reports at the premises level, making it easier to see if occupants are able to order an NBN broadband service.
If premises are not ready for connection, the checker indicates whether the rollout is still at the planning stage or if the build has commenced.
Unfortunately, there’s still no early indication of whether there’s likely to be a specific problem connecting your premises. There’s just a generic warning that “some premises may require more work” that can take another six months on average.
Still, at least the checker will now display “further work required” if, after the rollout to your neighbours is completed, there’s still a problem connecting your premises. Previously, you would have seen “ready for service” even when your premises wasn’t ready.
“By introducing the new RTC [ready-to-connect] status, we want to make it easier for people to know whether they can connect to the NBN network, or if further work required. This will remove some of the confusion experienced to date when NBN declares an area ready for service but some people are unable to connect until further work is complete,” said NBN Co chief customer officer Brad Whitcomb.
“This is a complex rollout and we are working hard to make it as simple and seamless an experience as possible. While only a small change, we hope it makes a difference to the experience for end users.”