Holiday time-share company slapped with telemarketing penalty

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Holiday time-share company slapped with telemarketing penalty

The company did not end phone calls after recipients indicated they didn’t want to continue.

Holiday time-share company Wyndham Destinations Asia Pacific has paid a $159,600 infringement notice after breaching telemarketing rules, reports the Australian Communications and Media Authority (ACMA).

The company, which has a Queensland office, could not demonstrate it had consent for calls made to numbers on the Do Not Call Register. It also didn’t end calls after recipients indicated they did not want the call to continue, the ACMA states.

Wyndham Destinations Asia Pacific was found to have breached the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017 and the Do Not Call Register Act 2006.

“The rules around this are clear. When someone states that they do not want a telemarketing call to continue, that call must be terminated,” stated ACMA Chair Nerida O’Loughlin.

The regulator reminded Australian businesses:

  • they must end calls if the person on other end says they don’t want to continue
  • not to call people who are listed on the Do Not Call Register.

Companies that breach Australian telemarketing rules could receive a formal warning, infringement notice or Federal Court action.

In the last 18 months, business have paid a total $623,700 in infringement notices for breaking spam and telemarketing laws, the ACMA reports.

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