5 questions to ask an ecommerce payments provider

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5 questions to ask an ecommerce payments provider

From fees to refunds/chargebacks, here are some important questions to ask when adding credit card payments to your web site.

The calls for Australian small businesses to get online are louder than ever. BIT has been running a series of articles with practical ecommerce tips, including the key tools you need and questions to ask. Make sure you begin by reading the first article in the series - "6 must-ask questions when creating your ecommerce site".

Today we look at payment providers: what should you ask them to make sure they know what they're doing?

What are your fees? - Jeffery McAlister, Chief Executive Officer, POLi Payments

Are the funds sent to my bank account or do you hold them and transfer periodically, and how do you handle refunds/chargebacks? - Jeffery McAlister, Chief Executive Officer, POLi Payments

What are the technical requirements to implement this payment option to my website, and what support do you provide? - Jeffery McAlister, Chief Executive Officer, POLi Payments

How easy is your solution it to integrate, what languages do you support, and what ecommerce, shopping cart, billing applications and partners are you integrated with? - Tyson Hackwood, head of market development, Braintree

What are the terms of the contract, such as when I leave what happen to my data, and are there any termination fees? - Tyson Hackwood, head of market development, Braintree

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