Why Australian businesses need to turn to Intelligent Automation in a post lockdown world

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Why Australian businesses need to turn to Intelligent Automation in a post lockdown world
In 2022, Australian businesses need to be able to react quickly and adapt to the ever-changing business landscape.
Photo by Possessed Photography on Unsplash

We may have been living with a ‘new normal’ for a couple of years, but many Australian organisations are still struggling to move beyond treading water.

Maintaining organisational productivity and business revenue throughout 2021 was difficult. Around the country, businesses are underperforming and have struggled to navigate pandemic obstacles. The ones that have survived and thrived throughout lockdown did so by being dynamic. The year ahead will favour those who adapt quickly, evolve, and encourage innovation.  

Business dynamism is the key to economic growth in 2022. Companies thriving in today’s unpredictable landscape have been quick to adopt intelligent automation (IA) technologies to guide them through the process of automating high-value business workflows while working from home. Once implemented, automated workflows can help protect the business from the unexpected, making it easier to be proactive at a time when many businesses are short-staffed.

Connect People, Processes and Data

Lockdowns forced companies to change their overall work model. From either a wholly virtual workforce, hybrid model, or a complete return to the office, businesses around Australia changed the way they work on a day-to-day basis. While there are many positives to a hybrid or virtual workforce, the challenges that existed before these new work models have become exacerbated. Many employees may feel isolated and effective communication can be limited. In fact, one UK survey about what people missed in the office found that office jokes, colleagues, and greater resources were the things people missed most about office life.

And sure, it’s faster to Google some good knock-knock jokes, but your time may be better spent ensuring that the workflows and processes that worked at the office are as efficient in the remote world.

One way to achieve this is through automation, specifically with multi-functional devices (MFDs). Firstly, these devices are already connected, which makes them an ideal catalyst to accelerate digital transformation strategies. For instance, smart MFDs with content-aware capture technology are a crucial component of an intelligent automation platform. These devices digitise documents and make it simple to share information across the organisation, regardless of where the employee is when they switch on their computer for the day. Workflows are automatically initiated based on content, which as a result drives efficiencies and productivity. Not only that, digital controls improve security and compliance, which has become increasingly important given the prevalence of remote and hybrid work and further reliance on the cloud.

Augment Your MFDs

By transforming high-priority business workflows that connect people, processes, and data, businesses will be able to obtain actionable insights from unstructured data. These insights will help an organisation make informed decisions and promote innovation. In a recent benchmark study, it was found that when firms focus on automating the right types of workflows and processes, they can expect to achieve numerous benefits including; improved customer experiences, increased revenue, and efficiency savings. Customers will receive a frictionless and positive experience, regardless of the latest external challenge facing the business.

Unlocking the full potential of Intelligent Automation

While many companies have already started to automate, not all are using it to its full advantage. Many organisations are taking an ad hoc approach, automating processes with various solutions from different vendors. This piecemeal approach lacks the ease and fluidity needed for success in 2022. If companies lag and don’t keep up with the latest technology, they may experience high technical depts, delays in successful outcomes, face difficulties solving large operational challenges, and may face a poor employee experience at a time when retaining employees has arguably never been more important. The flow on from this is that it may inevitably deteriorate the customer experience and as such - impact revenue.

An integrated IA platform eliminates the challenges that come with a multi-vendor approach. Not only does it make your organisation more flexible, but it plays a critical role in managing a digital workforce. These platforms do this in a variety of ways, from document intelligence that unlocks data, to robotic process automation that automates mundane, manual tasks – allowing employees to focus on more strategic and rewarding tasks. Having one platform to lean on will help a business remain flexible and adaptable, boosting its chance to operate smoothly between work models while improving the customer experience.

In 2022, Australian businesses need to be able to react quickly and adapt to the ever-changing business landscape without compromising their services. The key to adaptability lies with the latest technology. By automating digital processes and workflows, businesses will be able to operate dynamically and attain revenue – regardless of any new challenges that may appear in the new year. 

Andy Mellor is Regional Vice President of Australia at Kofax.

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