The challenges and opportunities of video conversations

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The challenges and opportunities of video conversations

Uniphore has released survey results revealing Australian consumer perspectives on the challenges and opportunities for video conversations.

Since the start of the Covid-19 pandemic, the world has seen increased adoption of video calls in nearly every area of life. Uniphore's survey has identified a disconnect between the benefits of video conversations and the unintended challenges it creates. The results also indicated a strong willingness amongst Australian consumers to adopt artificial intelligence (AI) technology to drive improvements in their experiences.

When considering the rise of video calls throughout the past 18+ months, local consumers revealed a mix of both frustration and appreciation for what video conversations have to offer.

In addition, the survey has revealed insights from Australian consumers regarding their willingness to adopt AI to improve video communications, highlighting areas where they feel it could benefit their daily lives. Click image for full resolution.

 

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