An opportunity to rethink employee engagement.
The world of work is constantly changing – and for many, the pandemic-induced acceleration has caused major shifts in how their organisation, or their industry as a whole, conducts itself. One movement we see rapidly gaining momentum is The Great Resignation. Some may think that The Great Resignation is a byproduct of the pandemic. Yet research shows that employee turnover has been on the up for the past decade.
New or not, it’s a timely reminder that the market moves quickly and organisations need to pay attention. What workers want in their role may be different to what you think. Our experience as a business focused on improving workplace safety and efficiency is that for an organisation to thrive in the current environment, teams need to be given the right tools and working conditions to drive improvements themselves. Here are a few simple ways to start doing that.
Establish two-way communication channels
Create a space where your employees can speak up. Now more than ever, workers want a say – whether it’s in operations or workplace training. They want to feel confident they have a valued voice – in fact our new research in partnership with YouGov indicates it’s a top priority for frontline workers when considering new jobs or roles.
Two-way communication between frontline workers and management is no longer a ‘nice to have’. It’s become essential. Yet, 67% of frontline workers say that they are never, rarely, or only sometimes listened to on topics that matter to them the most within their organization*.
The notion that the frontline should be seen, not heard, is long outdated. It’s time to put the power in the hands of workers. A business that encourages speak-up culture can help management be proactive about any potential issues or employee dissatisfaction.
Ease the cognitive load
We see the light at the end of the pandemic tunnel, but burnout is still something that many of us are navigating. A Harvard Business Review study found that the vast majority of respondents — an overwhelming 85% — reported declines in both general and workplace well-being in 2021. What can we do to help pandemic-weary employees manage their cognitive load better?
Start by tackling process fatigue. This means improving efficiency and day to day processes in the workplace. Depending on the nature of work, you could take a number of approaches — digitisation of manual processes, eliminating unnecessary red tape or streamlining cumbersome training into easily digestible formats. Simple checklists, repeated often, can be the most effective method for keeping on top of a fast paced and demanding work environment.