Workplace technology has become the standard across many businesses today.
So much so, that employees have new expectations for how they interact and work with their employers. From payroll to timesheets, onboarding and general communications, managing teams has become almost entirely digital. This makes the experience faster, more reliable and accurate and has created a new standard for businesses today.
There’s always a new technology that is a ‘must-have’ for businesses. In terms of the type of technology to implement, first, you’ll need to decide which systems and tools will provide the quickest return on investment and will solve your businesses most pressing needs. Here are five benefits of investing in workplace technology.
1. A more effective business operation
Automation can speed up everyday tasks, lift productivity and create a more seamless operation. Automation can reduce the number of mistakes being made through human error; this, in turn, can produce quality outputs too. With the increase in hygiene and safety procedures being implemented by businesses post-pandemic, automation can improve safety for workers, customers, and the general public. Lastly, automation can free up time for staff to focus on higher-value work, creating more creative and customer-centric business.
2. A better employee experience means a better customer experience
Automating manual processes helps with the customer experience too. By allowing your employees to easily clock in and out using an app, they prioritise the customer by getting out on the floor quicker. Technology can also streamline getting new employees up to speed on a company's processes by storing onboarding documents and manuals to help your team get aligned on assisting customers. This can be anything, from how to answer the phone and take orders to when to clean your workspace. Your team will have more time to focus on the customer when they have processes from the beginning all stored in a handy mobile app.
3. An increased return on investment
To improve the business return on investment, businesses have a range of options that include price increases, operational efficiencies, reducing cost or negotiating supplier discounts. Another way is to have oversight of your rostering schedule. The restaurant and retail industries know this challenge all too well. Either your business schedules too many employees during hours that don’t generate enough sales or you don’t schedule enough staff to support spikes in customer traffic. Both situations can hurt your business. You either kill your profit margins, or you hurt the customer experience. Technology platforms can forecast the most crucial metrics for your business, such as sales, wage costs, and labour percentage. Those insights give you a clear, central report card that surfaces trends across your business on a daily basis and over time. With this oversight, you can make informed decisions on what areas need to be improved.
4. Higher employee productivity and satisfaction
A work environment that’s fair and fulfilling can dramatically increase employee productivity and satisfaction, leading to higher retention. Extremely important as businesses ramp up hiring post-pandemic.. So if you want to create a workplace that your staff love, here are some tips to get started. Firstly, simplify scheduling. A hassle-free schedule that is published weeks in advance will make life easier for everyone. Secondly, make respect part of the culture. According to a recent survey, 96 per cent of shift workers want more respect in their workplace. So make it a priority to build that into your culture. Thirdly, give your team the rest they need. Allow adequate rest periods for shift workers who open and close. Avoid having an employee close and open in a short time period. Business owners can help calm the nerves by providing flexible schedules and a fulfilling work environment. A simple way to help your staff is by using automated tools and streamlined systems for efficient scheduling.
5. More robust diversity, equity and inclusion within the workplace
The widespread adoption of AI and automation is impacting how businesses employ and schedule staff. The benefits of AI in hospitality, retail, logistics and the health industry extend beyond simplifying tasks across organisations. It can also eliminate bias within the workplace. By creating metrics from staff productivity and results, employers can look to data to make informed decisions on who to schedule for specific days, times and locations. Hiring people from different backgrounds and cultures brings fresh perspectives to the business. Research shows that diversity can lead to enhanced problem-solving, better decision-making, and new, innovative ideas.
Making the choice to invest in workplace technology may not be easy. However, the benefits outweigh the disadvantages. Employees have come to expect technology-enabled experiences and failing to cater to these needs could mean disaster for your business whether that be in hospitality, retail or the service industry. The best technology can unleash the potential of your service or company.