Daniel Harding

Daniel Harding is Director, Australia Operations, MaxContact.

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Recent articles by Daniel Harding

How to manage contact centre agent performance in an omni-channel world

How to manage contact centre agent performance in an omni-channel world

Embracing digital channels means more opportunities for your team to get it right – and wrong.

Aug 20 2021, 2:12PM

How establishing a remote contact centre could benefit your SME in 2021 and beyond

How establishing a remote contact centre could benefit your SME in 2021 and beyond

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.

Feb 22 2021, 10:39AM

Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.

Feb 1 2021, 9:59AM

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