Daniel Harding

Daniel Harding is Director, Australia Operations, MaxContact.

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Recent articles by Daniel Harding

How to manage contact centre agent performance in an omni-channel world

Embracing digital channels means more opportunities for your team to get it right – and wrong.

Aug 20 2021, 2:12PM

How establishing a remote contact centre could benefit your SME in 2021 and beyond

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.

Feb 22 2021, 10:39AM

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.

Feb 1 2021, 9:59AM

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Daniel Harding

Recent articles by Daniel Harding

How to manage contact centre agent performance in an omni-channel world

How establishing a remote contact centre could benefit your SME in 2021 and beyond

Optimising the contact centre: lessons from COVID one year on

Most popular tech stories

COVER STORY: Operationalising net zero through the power of IoT

Cisco has the world's best supply chain, says Gartner

The security threat of quantum computing

Integrity, ethics and board decisions in the digital age

Case study: How Prospa creates a seamless CX for its lenders

Don't miss Australia’s premiere IoT Conference on 9th June

5 essential digital transformation ideas

Top 5 Benefits of Managed IT Services

iTnews Benchmark Awards Finalist's Showcase

State of IT

Come to CRN's CyberSecurity Live Event!

See who was at Channel Meets: UC in Sydney

Who was in Melbourne for Channel Meets: UC?

Enter CRN's 2022 Impact Awards now!

Resellers, vendors come together for CRN Kickstarter 2022

IoT Explained: What is the Internet of Things in Australia (June 2022)

IoT Impact Conference

IoT Impact moving to June 9

2021 IoT Awards winners announced

Photos: Australian industry comes together to explore IoT opportunities

Daniel Harding

Recent articles by Daniel Harding

How to manage contact centre agent performance in an omni-channel world

How establishing a remote contact centre could benefit your SME in 2021 and beyond

Optimising the contact centre: lessons from COVID one year on

Most popular tech stories

COVER STORY: Operationalising net zero through the power of IoT

Cisco has the world's best supply chain, says Gartner

The security threat of quantum computing

Integrity, ethics and board decisions in the digital age

Case study: How Prospa creates a seamless CX for its lenders

Don't miss Australia’s premiere IoT Conference on 9th June

5 essential digital transformation ideas

Top 5 Benefits of Managed IT Services

iTnews Benchmark Awards Finalist's Showcase

State of IT

Come to CRN's CyberSecurity Live Event!

See who was at Channel Meets: UC in Sydney

Who was in Melbourne for Channel Meets: UC?

Enter CRN's 2022 Impact Awards now!

Resellers, vendors come together for CRN Kickstarter 2022

IoT Explained: What is the Internet of Things in Australia (June 2022)

IoT Impact Conference

IoT Impact moving to June 9

2021 IoT Awards winners announced

Photos: Australian industry comes together to explore IoT opportunities

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