[While we focus most of our tips and advice for people who run their business without an IT department, we also know some of our readers have IT support. With this in mind we thought this article was interesting. We spottted it in CRN Magazine and decided to share it with you here. Raj Sabhlok, president of ManageEngine and Zoho.com, claims internal IT will remain relevant in the cloud era.]
Outsourcing and offshoring of various functions is growing. Companies are moving IT functions online to publicly available cloud computing services, SaaS applications and the like.
It’s no wonder there’s a stir in the IT department. Questions arise like, “Does the rise of the public cloud render the enterprise IT department obsolete?” and “If IT activities are being shifted to third-party SaaS and cloud service providers, what’s left for the internal IT team?” But despite these trends here are seven reasons why the internal IT team will prevail:
You can’t move everything to the cloud. You’ll have local devices – smartphones, tablets, laptops and desktop computers. This hybrid environment needs managing.
Whether stored locally or in the cloud, companies have data that needs to be managed. Someone needs the expertise to both interpret it and make it actionable for their company.
3. Application performance
Some applications may be running in the public cloud. Others are being delivered by SaaS providers, but companies still need to ensure the optimal performance of these apps. Monitoring performance of applications and making sure users are getting the best experience remains IT’s responsibility, as does negotiating better SLAs with service providers.
Ultimately, the security buck stops with the IT team which needs to make sure all cloud and SaaS application users are authenticated and that access is secure.
Regulatory compliance is also a consideration for many companies when developing cloud strategy. Any company subject to PCI DSS, SOX, HIPAA or similar government or industry guidelines will need a way to verify that only authorised users are accessing their applications and data.
6. Asset management
Any employee with a credit card can sign up for a cloud app and feed it corporate data, hence inventory control is crucial.
7. Monitoring cloud subscriptions
It’s easy for companies to let cloud costs get out of control. Individual cloud services with small monthly fees attached can multiply into sizable operating expenses. This is an area for the IT team to reign in control.